Fish Guarantee


We strive to have the healthiest fish in the business.  We only buy from the finest importers, and feed our fish only the best foods.  We also have very comprehensive maintenance routines that ensure the fish in our care stay healthy.


Once the fish leave our store, we cannot control what happens to them.  We ask that you follow these steps to ensure the fish have a safe trip home, and a healthy transfer into your aquarium.


  1. Please ensure that you take the fish directly to their new home.  If your trip is more than an hour, please advise your pet consultant so that they will be able to package them properly for the trip.

  2. Do not leave the fish in a car unattended.  Temperature changes can happen rapidly and will lead to high levels of stress or even death.  After periods of stress, the fish are much more susceptible to disease.

  3. Once you arrive home, float the fish in their new tank for 5 to 10 minutes.  After this, open the bag and add water from the new tank, doubling the water that is in the bag.  Let them float for another 5 to 10 minutes and then release them into the tank.  We do not recommend netting the fish out of the bag, or pouring them through a net.  This only adds to the stresses on the fish.  The water in the bag is good, clean fresh water, and will not adversely affect your tank.

  4. Differences in water quality between our store and your tank can cause extra stresses on the fish.  Our tanks get frequent water changes, and have a pH and hardness very close to tap water.  Without frequent water changes, or if tank water is only topped up, pH and hardness can change substantially.  Fish that you have had for a long time have gradually gotten used to your present tank conditions.  New fish have only a few minutes to make this change.  This can cause stress on the new fish, and can lead to its falling prey to disease.  Many fish diseases are present in healthy aquariums, awaiting a weakened fish to attack.  The stress from water quality difference can cause this to happen to an otherwise healthy fish.
  5. If you notice anything unusual about the fish, please call us immediately.  It may be a problem that can be solved easily now, but might be more difficult to treat if left unattended.

  6. We guarantee our fish as long as all the above steps are followed.  We have a 100% replacement guarantee for the first 24 hours, and will replace lost fish for 50% of their price for the entire first week.  These guarantees do not include feeder fish or marine fish, which we cannot offer guarantees on.


If you have any question about the above, please feel free to discuss this with any of our consultants.  We appreciate your patronage, and wish you all the best with your new purchase.


 Water Change


More than any other factor, water change is the most important thing in maintaining an aquarium’s water quality, and thereby, the fish’s health.


Many people believe that topping up evaporated water is water change. This is one of the most dangerous mistakes that is made in keeping fish. Evaporated water is pure water. That is how distilled water is made, by evaporating (boiling) water and collecting the steam. This process leaves all impurities and minerals behind.


Similarly, in a fish tank, evaporated water leaves behind the minerals and impurities. Then you add more tap water, concentrating those impurities. This makes the water get harder and harder as the minerals build up in the water.


The other benefit to proper water change is the removal of waste products that build up in the tank. Each time you feed the fish, after the fish use the nutrients, they expel waste, which stays in the tank. You may not see it, as the bacteria in the tank break it down, but it is there. These waste products can also change the water chemistry as well, causing the water to become increasingly acid over time.


So, if proper water changes are not done, the tank water, which may look fine and clear, gets progressively harder and more acid. Your fish get used to this gradual change, and can look healthy until they hit the crashing point. And that point can come with the introduction of a new fish. The new fish, not used to the hard acid water your fish have gradually become used to, goes into shock, is stressed, and can break out in a disease, like Ich. And then the rest of the fish, who are stressed but look healthy, come down with it as well, and you have a whole tank wipe out, which is usually blamed on the new fish, but it is actually the improper water changes and bad water that caused the problem.


Changing water doesn’t need to be difficult. 10 to 20% per week is usually more than enough, and isn’t enough to stress the fish. More than 20% at a time can be stressful on the fish, so smaller, more frequent changes are recommended (and easier for you).


When changing the water, use a “gravel vacuum” to remove the solid waste building up in your gravel. But don’t try to do the whole bottom all at once. Break it up into sections, doing about 1/4 or 1/8th of the bottom each week. That way, you can do a better job on the section, and the whole bottom gets cleaned each month. You can use tap water that has been treated with Aqua+, and is around the same temperature as the tank.


Proper water changes will help your fish stay healthy, your tank look clean and your aquarium ownership a rewarding hobby.